Terms and condition

1. Introduction and effectiveness of the General Terms and Conditions

These general terms and conditions of sale (hereinafter, “General Terms and Conditions”) apply to the sale of products and services through the website www.arancechimerabio.com (hereinafter, the Website) under the law known as “Consumer Code”.

– The customer who uses this Website to purchase products or services (hereinafter, “Customer”) before sending the order shall carefully read these General Terms and Conditions which will be accessible at any time by the same Customer, also through the link included in the confirmation email of each order to enable their reproduction and storing.


The Seller of Products and the owner of the Website is
Azienda Agricola Chimera Carmelo
with registered office in: Via Vasco De Gama, 1 – 92019 Sciacca (AG)
Partita IVA: 02291760847


2. Choosing and ordering the Products

The features and the price of the products sold on the Website (hereinafter, “Product” or “Products”) are shown on the page relevant to each Product.

For purchasing the Products the Customer shall fill in and send the order form in electronic format, following the instructions on the Website. The Customer shall add the Product to the “Basket” and, after reading the General Terms and Conditions and the Privacy Policy and confirming their acceptance, he/she shall insert the shipping and billing data (if any), select the desired method of payment and confirm the order.

By submitting an order from the Website, which has the value of a contractual offer, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these General Terms and Conditions and the applicable terms of payment.


3. Product information

The Products information and features are available, with their related Product codes, on the Website.

The graphic representation of the Products on the Website, if available, normally corresponds to the photographic image shown together with the product description. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and qualities but may differ in colour and size. In case of a difference between the image and the product description, the description shall prevail.


4. Prices
Product prices are inclusive of all taxes and fees. All prices are in Euros.

Shipping within Italy and abroad is depending on the weight of the total order


5. Order of products
– The agreement entered into between Azienda Agricola Chimera and the Customer shall be considered as concluded once the order has been accepted by Azienda Agricola Chimera. This acceptance is communicated to the Customer via an order confirmation email containing a reference to these General Terms and Conditions, the order number, the shipping and billing data, the list of ordered Products with their essential characteristics and the total price, including delivery charges. The Customer shall check the confirmation email and if he/she finds mistakes in the order, he/she shall have 12 hours from the receipt of such email to contact the Customer Service directly from the Website using the special contact form, accessible in the section “Contacts”.

– At the moment of receiving the order, Azienda Agricola Chimera reserves the right to check the actual availability of the products ordered, if only few Products are not in stock, Azienda Agricola Chimera process the order with the available Products. In case of one or more missing products, the information relating to the final charge or refund will be contained in the shipment confirmation email and will vary depending on the payment method used.
Only in case of payment by Credit Card or PayPal, at the time of order will be requested authorization for the exact amount of the purchase. During shipping, only the cost of the products actually sent will be charged and any pre-authorized and unused amounts will be released on the payment method chosen by the customer in a short time, according to the timing provided by the payment method itself.


6. Payment and billing

Customer may pay Products and delivery costs by Credit Card, PayPal and bank transfer.

On website the payment methods acepted are:


In order to guarantee the maximum security, the Customer shall carry out the payment transaction directly on the secure server of the bank.

The Website does not store the credit card number of the Customer, but thanks to the secure communication system of the bank of reference, from the second purchase, the Customer who so wishes – through the selection of the appropriate option – shall be able to proceed with the purchase without re-entering his/her data. The bank of reference uses the SSL protocol to encrypt the transmitted data between its server and the Customer’s browser.

Once the order is confirmed, the Customer shall be redirected to PayPal’s website where he/she may carry out the payment with his/her account or by using a card, also a prepaid one, or also in the manner accepted by Paypal and in compliance with the relevant conditions.

Bank transfer
Customer will have to process their bank transfer within 3 days after products order placement and within 1 day after events/courses order placement. Should this not take place, customer’s order will be cancelled while products, events and course will be once again made available for purchase upon other customers.Customers who fail to wire a bank transfer may be contacted by Customer Service with the aim to find out whether the failure is to be ascribed to Customer’s decision to refrain from purchase or other reasons.

Invoicing of orders

If the purchase is made by a professional it shall be possible to request the issuance of the invoice by selecting the appropriate box during the ordering procedure and entering the billing information including tax code and/or VAT number. In that case, the invoice shall be sent by email to the indicated address. The professional is responsible for the proper entry of the billing data and he/she is expressly informed that if no invoice request is carried out during the ordering, it may not be requested at a later stage.


7. Transport and delivery

Products purchased on this Website shall be delivered to the address indicated by the Customer during the purchase procedure in the field “Shipping Information”.

All purchases shall be delivered by express courier (hereinafter, “Courier”) from Monday to Friday, except public holidays and national holidays. Azienda Agricola Chimera not responsible for unforeseeable delays or those which are not attributable to it.

Once the Products are shipped the Customer shall receive a confirmation email that includes a link for reference for the tracking of the shipment.

However, without prejudice to cases of force majeure or unforeseeable circumstances, the ordered Products shall be delivered within a period of 7 (seven) working days from the day following the day in which Azienda Agricola Chimera confirmed the order to the Customer through a specific order confirmation email.

The service features two delivery attempts which will be made at the address entered by the Customer while placing the order. After each attempt an attempted delivery note will be left at the recipient’s end.

Shipments abroad may take place with different couriers depending on the destination Country in order to guarantee Customers the best available rate.

Countries where service is available: Austria, Belgium, Germany and France.

The delivery are each Monday and Tuesday to avoid stock of goods with the Courier.


8. Right of cancellation

By law, the Right of cancellation does not apply to Food and Agri-food products.

In compliance with the provisions of Art. 59 of the consumer code, Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), perishable products are excluded from the right of cancellation.


9. Lack of Conformity

In case of lack of conformity of the Products sold by Azienda Agricola Chimera the Customer shall immediately contact the Customer Service using the appropriate contact form accessible on the Website in the “Contact” section.

The Customer looses these rights if he / she does not report the lack of conformity to Azienda Agricola Chimera within 3 days from the date in which he / she receid the products, unless the Product by its nature is perishable or subject to expire in a shorter term, in which case the defect shall be reported within that reduced time.


10. Errors and limits of liability

Information relating to the Products provided through the Website are constantly updated. However, it is not possible to guarantee the complete absence of errors of which Azienda Agricola Chimera may not be held responsible.

Azienda Agricola Chimera reserves the right to correct any errors, inaccuracies or omissions also after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the rights of the Customer under these General Terms and Conditions and the Consumer Code.


11. Italian law
The agreement entered into with Azienda Agricola Chimera through this Website is governed by these General Terms and Conditions in accordance with the Italian law. English is the language used to enter into the agreement.


12. Applicable law and jurisdiction

The sale agreement between the Customer and Azienda Agircola Chimera is intendedly made in Italy and is governed by Italian law.


13. Contacts
For more information, please contact the Customer Service to: info@arancechimerabio.com or using the appropriate contact form accessible on the Website in the “Contact” section.


14. Complaints

It is possible to inform about a complaint procedure only if the delivered goods are damaged, i.e. goods that have suffered damage to the contents. The complaint must be made within 2 days of delivery of the package by sending an e-mail to info@arancechimerabio.com informing about order number, reason for the complaint and photos of the damaged goods.


15. Privacy & Policy

The buyer’s data are processed in accordance with the provisions of the latest legislation on the protection of personal data, as specified in the specific section containing the information.


Le presenti condizioni sono state redatte in data 30/09/2020